When I moved to Chennai, I hadn’t known that there’s big trouble awaiting me.
The apartment that I chose was on the “other side” of the railway track so AirTel would not give it’s broadband connection to me. If I were to get a BSNL broadband connection, I had to apply for one and then ofer poojas daily to the deity and pray that my wishes come true, for the people at BSNL itself could not guarantee when the connection would be granted.
So the next choice for me was to select between two new kids on the block. The Reliance data card and the Tata Indicom USB modem.
I had tasted the Tata Indicom USB modem already from Trivandrum. It gives you a sluggish speed of below 5kbps !!!! And more over since its a CDMA device that wouldn’t have passed the quality checks if not in India, will literally get heated up. I had nausea and other health problems on using the thing so I cleanly ruled out another possibiity and decided to test the Reliance data card.
Here are the happenings on a timescale.
Day 1 – Applies for a connection at their Kilpauk office. I’m overwhelmed by the warmth of their customercare. Offers me a connection in a day on high priority basis.
Day 2 – Card not activated. Numerous calls to customer care but in vain.
Day 3 – Ditto.
Day 4 – Managed to get the lady who offered me the sun and moon on phone. She admits it’s their fault. Connection not yet.
Day 5 – Speaks in a firm note to the manager who promises the activation.
Day 6 – Reference check failed.
Day 7 – More firm dialogue with the floor manager.
Day 7.5 – Issue solved. Data card activated.
Day 8 – Server not found error.
Day 8.5 – Executive says my laptop has a problem.
Day 9 – Had to uninstall my Zone Alarm antivirus to get the firewall break. Connection made.
Day 10 -Success at last. Not a great connection. Good for basic connectivity.
End result of experiment – Lost clients -two.(Due to delayed/lack of email communication)